Building the CFPB | Consumer Financial Protection Bureau (2024)

Beginning in 2007, the United States faced the most severe financial crisis since the Great Depression. Millions of Americans saw their home values drop, their savings shrink, their jobs eliminated, and their small businesses lose financing. Credit dried up, and countless consumer loans – many improperly made to begin with – went into default.

Many Americans took on loans that they did not fully understand and could not afford. Although some borrowers knowingly took on too much debt, many Americans who behaved responsibly were also lured into unaffordable loans by misleading promises of low payments. Honest lenders that resisted the pressure to sell complicated products had to compete with their less responsible competitors.

Even those who avoided the temptations of excessively risky credit were caught in its web. Those who never took out an unaffordable mortgage nonetheless saw the values of their homes plummet when neighbors lost homes in foreclosure. Those who used credit cards and home equity lines of credit judiciously saw across-the-board increases in interest rates on credit cards and contraction of outstanding lines of credit. And those who had saved regularly helplessly watched their retirement funds lose significant value and their cities and states cut back on services to make up for their own revenue losses. The costs of irresponsible lending were borne by tens of millions of American families.

In June 2009, President Obama proposed to address failures of consumer protection by establishing a new financial agency to focus directly on consumer protection. This new agency would heighten government accountability by consolidating in one place responsibilities that had been scattered across government. The agency would also have responsibility for supervising providers of consumer financial products and services that had not had regular federal oversight and for enforcing the consumer protection laws with respect to such providers. This agency would protect families from unfair, deceptive, and abusive financial practices. The President urged Congress to give the consumer agency the same accountability and independence that the other banking agencies have and sufficient funding so it could ensure that financial companies would comply with consumer laws.

In July 2010, Congress passed and President Obama signed the Dodd-Frank Wall Street Reform and Consumer Protection Act. The law – often referred to as the Dodd-Frank Act – created the Consumer Financial Protection Bureau (the CFPB). Part of the purpose of creating the Bureau was to increase accountability in government by consolidating consumer financial protection authorities that had existed across seven different federal agencies into one. Consumer financial protection had not been the primary focus of any federal agency, and no agency had effective tools to set the rules for and oversee the whole market. The result was a system without effective rules or consistent enforcement. The results can be seen, both in the 2008 financial crisis and in its aftermath.

Instead of important consumer protection powers being scattered across the federal government, now a single entity will have the oversight authority to make sure consumer financial markets work for all of us.

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Building the CFPB | Consumer Financial Protection Bureau (2024)

FAQs

Does the CFPB really help consumers? ›

We protect consumers from unfair, deceptive, or abusive practices and take action against companies that break the law. We arm people with the information, steps, and tools that they need to make smart financial decisions.

How successful is the CFPB? ›

In 2023, the CFPB filed 29 enforcement actions and resolved through final orders 6 previously-filed lawsuits. Those orders require lawbreakers to pay approximately $3.07 billion to compensate harmed consumers and pay approximately $498 million in civil money penalties.

What are some of the positive ways that the CFPB has impacted the industry? ›

Established by the Dodd-Frank Wall Street Reform and Consumer Protection Act of 2010, the CFPB has created stronger consumer financial markets, increased transparency in the marketplace, and has established necessary safeguards against predatory lending practices.

What is the main purpose of the Consumer Financial Protection Bureau and how can it be contacted? ›

The functions of the CFPB to assist people in borrowing money or using other financial services include: implementing and enforcing Federal consumer financial laws; reviewing business practices to ensure that financial services providers are following the law; monitoring the marketplace and taking appropriate action to ...

Are CFPB complaints effective? ›

Ninety-eight percent of complaints sent to companies by the CFPB receive timely responses.

What are the criticism of the CFPB? ›

Since the moment the Consumer Financial Protection Bureau opened its doors over a decade ago, there have been criticisms about its lack of accountability and oversight, its largely unchecked structure and its inclination toward playing politics.

Does the CFPB have any power? ›

The CFPB supervises a range of companies to assess their compliance with federal consumer financial laws. We have supervisory authority over banks, thrifts, and credit unions with assets over $10 billion, as well as their affiliates.

Why is CFPB funding unconstitutional? ›

It held that the CFPB's funding structure violated the Appropriations Clause because the CFPB has unilateral discretion to determine its own funding level and the funds it receives are insulated from Congress's control.

How much money has the CFPB returned to consumers? ›

Since the CFPB opened its doors in 2011, it has delivered more than $20 billion in consumer relief to hundreds of millions of consumers and has handled more than 4 million consumer complaints.”

Who funds CFPB? ›

The Bureau draws money from the Federal Reserve System. 12 U. S. C. §5497(a)(1).

Is the CFPB legal? ›

The CFPB implements and enforces federal consumer financial laws to ensure that all consumers have access to markets for consumer financial products and services that are fair, transparent, and competitive.

How was the CFPB created? ›

July 21, 2011. Washington, D.C., U.S. The CFPB's creation was authorized by the Dodd–Frank Wall Street Reform and Consumer Protection Act, whose passage in 2010 was a legislative response to the financial crisis of 2007–08 and the subsequent Great Recession and is an independent bureau within the Federal Reserve.

How many employees does the CFPB have? ›

Since its inception through fiscal year 2017, the CFPB experienced continuous growth in its number of employees and funding levels. In fiscal year 2018 staffing and funding levels began to decline, rising again in fiscal year 2020. In fiscal year 2023 CFPB staffing levels increased from 1,632 to 1,677 or 2.7 percent.

What is the annual budget of the CFPB? ›

Unlike most federal agencies, the consumer bureau does not rely on the annual budget process in Congress. Instead, it is funded directly by the Federal Reserve, with a current annual limit of around $600 million.

How are CFPB and FTC different? ›

The FTC's Bureau of Consumer Protection and the CFPB are two different agencies but have similar missions. The CFPB's purpose is to ensure that all consumers have access to markets for financial products and services and that the markets for these are fair, transparent, and competitive.

What is the number one complaint category for the CFPB? ›

Table 1 lists the most common financial products in the CFPB consumer complaints database during FY2023. Credit reporting is by far the most common product category about which consumers complain, accounting for 80.5% of the complaints.

Can CFPB get your money back? ›

CFPB Takes Action to Ensure Consumers Can Dispute Charges and Obtain Refunds on Buy Now, Pay Later Loans. Consumer Financial Protection Bureau.

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