Contact Us: Customer Support – COUNTRY Financial (2024)

Online accounts are secure, convenient and provide you with easy access to insurance policy information, ID cards and more.

You can make payments and report a claim, and once you login, we know you’re authorized to make changes to your insurance policies.

You can also chat with our customer service representatives during available hours and get quick, personalized help with your insurance questions.

If you forget your password, follow these steps:

1. Go to Forgot Password and enter the email address associated with your account. If you have a verified phone number and email associated with your profile, you can choose to receive your verification code by email, text, or voice message.
2. If the phone number provided is registered on your account, we’ll send your verification code to that number. If not, we’ll send the verification code to your registered email address. You can add up to four phones once you log back in.
3. Once you enter the verification code, you will be prompted to enter a new password and log in.

Note: We send your code immediately, but different providers might have a delay. If you don’t receive a verification code within 10 minutes, contact our customer service representatives at 866-COUNTRY (866-268-6879).

We send you a verification code when you register your account, when you login or when you reset your password for your security. You can choose to receive your verification code through email, text, or phone call.

Depending on your email or phone provider, it could take up to 10 minutes to receive the verification code.

If you’ve waited at least 10 minutes and still haven’t received your code, here are some ways to troubleshoot:

• Select the RESEND link and either re-enter your email address, your phone number, or select a different one. When resetting your password, we will try to send it to your email if the phone number you entered was not registered.

• Call us at 866-COUNTRY (866-268-6879) for help.

• Select the Click to Chat option, on the bottom of the page for onscreen help from a customer service representative. After you connect, you have the option to allow the customer service representative to share your screen to help.

1. Log in to your account
2. Click on your name, then profile settings at the top of the page
3. Select the Delete link by a phone to remove it
4. Select the Add a Phone Number link to add new phones

You may have up to four phone numbers on your account. You can also indicate if texting is available on each phone number.